FAQs

I originally studied Environmental Geoscience, followed by Law and Environmental Law. Then I retrained as a Science Teacher and as an EFL (English as a Foreign Language) Teacher, teaching Law, Science and English in various contexts for almost a decade. During that time, I earnt my PCGE Secondary Science with Chemistry from The College of St. Mark and St. John in Plymouth, various EFL Teaching qualifications (CELTA, DELTA, TKT KAL) from University of Cambridge and (CertIBT) from Trinity College London. My teaching work increasingly required the use of technology, which was something that I enjoyed exploring and utilizing to improve my students’ learning experiences. I enjoyed it so much I began studying for my MSc Digital Education at The University of Edinburgh remotely and part-time alongside work. I ran training sessions for colleagues on new technologies for several employers and was eventually promoted to the role of Learning Technologist, bridging the gap between business function, academics and the IT department. I have created 60+ online courses for previous employers and clients, often involving various stakeholders and aim to complete my MSc Digital Education this year, with my dissertation project focusing on the use of Pinterest for teacher development.

I have no formal writing qualifications and have only begun writing regularly as a creative outlet in recent years. Fear of it “not being real work” and “what if I’m not good at it” holding me back. None of my writing work has yet been published, but (hopefully) I will be updating this section soon. I first began to believe that I could write during a 2-day writing workshop at The Guardian in early 2019. The weekend masterclass, “Free your creativity and get started on your book” was designed and run by Phillipa Pride (Stephen King’s UK editor). I volunteered to read out a short piece of my writing to the group (which was a huge step for me at the time) and the feedback I received went a long way to dispelling my fears. Later that year I signed up for The Novelry (affiliate link) and began to learn more about how to craft a novel. Then, in 2020, Ruby Lee approached me about ghostwriting her book and, well here we are.

In recent years I have also trained in Social Media Marketing and Web Development with The Institute of Code, PRINCE2 Project Management with AXELOS Global, Professional Coaching Practice with Full Circle Global, NLP with Neuroscience with ITS and am an International Coaching Federation (ICF) Member working towards my Associated Certified Coach (ACC) credentialing. I completed the Search Inside Yourself program, developed at Google, and have completed my Reiki Second Degree Attunement. 

All of these skills and experiences enable me to see my clients' challenges and potential solutions in a holistic way; offering well positioned and targeted guidance, strategy and advice as appropriate. 

You can read more about my previous work and my qualifications on LinkedIn.

Absolutely not.

Personally, I would be very cautious about working with anyone who did make this kind of promise.

Every customer I work with is individual, as is their business, the place they are starting from and the results they are aiming for. That means that there is no one-size-fits-all approach or answer to this question. If I believe that what you are looking to achieve is unrealistic given your personal circumstances, timeframe, etc. then I will simply tell you that. Similarly, if I don’t think that I can support you well in reaching your goals I will also tell you and suggest that you search for a different mentor. The creation process requires trust and alignment.

I am also a firm believer that things that are worth doing often take time to get right. Online courses are not a quick route to making money, at least they are not for most people. Book writing takes time, at least for most people. Most online courses need to go through several versions, changes, round of teaching before they resemble those bigger ‘perfect’ online courses that you might have in mind. Most books go through many rounds of editing, proofreading, formatting and so on before they resemble the books you have on your shelves. If this puts you off, and you are looking for a faster way to make money quicker, I am probably not the right person to work with you.

The short answer is yes, probably. 

My clients often come to me looking for help and support with more than just one thing, which means that none of my specific packages of services are ideal for them. 

If this is the case for you too then I can put together a proposal specifically for you and your needs, with your budget in mind. 

Simply book in for a free discovery call with me to find out more and see if I am the right person to help you.

You can read my full Privacy Policy here and Cookie Policy here.

Please see those policies for information on how to opt out of my mailing list and to change your cookie consent.

I treat your data as I would like to have my data treated. I do not sell on any information at all. I regularly ensure that my software and processes are as up to date as possible and in compliance with UK laws. I utilize market leading software for my business processes, meaning that I pay for their expertise in the digital protection of your data. You can see a full list of software service providers that I utilize in the glossary of my Privacy Policy.

If you have any questions, concerns or complaints about my Privacy Policy, Cookie Policy or anything else please contact us by email: [email protected]

Very little lol! I’m sure you know as well as I do that “email marketing is one of the best performing yada yada yada” but in all honesty it is often quite low on my list of priorities as a small business owner who juggles most of the roles within this business alone.

When I do email my list, I will only be sending out information that I believe will be genuinely useful for book writing, course creation, and related activities. Yes, at times this will include details of my products and services but may also be info on a good book I am reading or a workshop I have found useful personally.

I will only ever recommend things that I have personally tried and loved. If it is an affiliate deal of any kind a) I will still only recommend it if I have used it myself and loved it and b) will clearly tell you that it is an affiliate link.

Plus, if you do join my mailing list and want to leave it at anytime you can simply opt out by following the unsubscribe link within each email.

Personally, I use Kajabi (affiliate link) and I love it most of the time. But like anything else it has its pros and cons. I like it because it keeps everything in one place and contains most of the functionality that I need to run my business. I think it leaves room for improvement in some areas, such as lack of ability to monitor student progress and limited options for providing student feedback – it was not originally intended to be used for either of these things.

I have also built courses on Thinkific, LearnDash with WordPress and live/recorded hybrids using only Zoom and Dropbox, as well as having taught using Google Classroom, Microsoft Teams, Moodle, Blackboard, Skype and (would you believe) over the actual telephone.

I can not tell you what the best technology for you would be, without getting to know you, your business, your goals and your customers a bit better. Feel free to get in touch with specific questions by email: [email protected] or book in for a consultation to get individual advice.

If you are trying to choose a platform for course delivery and have not got the budget for a consultation, I would recommend joining the free Facebook groups that most of these technologies have for their customers and seeing what current users are saying at the moment – do people sound happy and supported? Also have a look for the free training that most of these software companies provide – does it seem like it will teach you how to use it? And remember to read the small print – some of the cheaper options out there (not any of those that I have mentioned here) have clauses in their Terms and Conditions relating to ownership of content added to their platform, in some cases you can lose the rights to anything you sell through them.

You can choose to record our online session, allowing you to watch it again later, or not. The choice is yours.

Soz but no. I specialise in helping people to write books and design courses as a part of their business. Anything outside of that and I am not going to be the best person to help you. I highly recommend The Novelry and their courses if you are writing a fiction book. I have done their 90 Day Novel course and their Memoir Writing course and found them, along with the wider community that Louise Dean has created, to be invaluable in developing my novel (which is not quite ready to see the light of day but it will be one day soon). 

Check out The Novelry 

P.S. This is an affiliate link, but I wouldn't be recommending them if I didn't love them, their courses and their membership. 

Yes, subject to availability. I’d recommend booking just one and working on what comes out of that session first, before booking another session.

If you are looking for longer-term continuing support then my mentorship packages might be more suitable for you.

Yes, if that’s how you like to work. Just bear in mind that if there are more people talking and asking questions on our call each point might take longer to get through, so we might cover a bit less than if the call was just the two of us.

When you have completed your booking, you will receive a confirmation email with a zoom link for our call. This email will also include a link to reschedule or cancel your consultancy session. You can reschedule or cancel via this link up to 48 hours before the call time. After this no changes can be made.

If there is an emergency and you need to reschedule or cancel your consultancy session with less than 48 hours’ notice, please contact me via email; [email protected] and I will do my best to accommodate the change.

The short answer to this is probably.

The service prices listed on my website are what I think amount to a fair compensation for my experience, qualifications, training and work. They have been calculated with someone who has a regular disposable income/sustainable business in a country which has a good exchange rate with the £GBP in mind.

If you do not feel like that describes you please email [email protected] and we can negotiate a price that works for you. Please do not feel bad for asking for a price drop, I am offering it to you. Please bear in mind that this offer, as with all of the services I offer, are subject to my availability to actually take on and carry out any work.

On some of my products (those which are largely self-study e.g. digital courses and downloads) you will also see a "Lower Income" pricing option. If you choose this payment option you get the same product as described on that web page at the general pricing option, just for the lower price at checkout. This is a self-selection process, if you think "Lower Income" is a description applies to you, then please simply use this pricing option when you buy a product from me.

You can read my full Financial Accessibility Policy here.

If you need to cancel your consultation call with more than 48 hours’ notice a full refund can be made or we can reschedule your call for a more suitable time.

If you need to cancel your consultancy call with less than 48 hours’ notice, then no refund will be made, you will be offered the opportunity to reschedule your appointment instead.

No refunds will be available after the consultation call has taken place. You can read our full Terms of Service here.

If you are booking a more bespoke, or longer-term service than a single consultancy call then termination clauses will be detailed in the contract created for your unique version of these services. No refunds will be available for services already carried out.

If you have any questions that aren't answered on this website just ask me directly.

Email us: [email protected]

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Claire Collis is a trading name of The ELT Skills Academy (UK registered company number: 11637452)

Alternative arrangements can be made if Zoom isn’t for you. Please get in touch BEFORE you book if you require a different video call technology. Email us: [email protected]

Possibly, although GBP are the main currency, we trade in we will consider payment in other currencies.

If a payment in another currency is an option that you would like to have, please let me know on the form you will be directed to when booking your free discovery call. I can then factor this into the proposal I create for you and your specific requirements.

My language skills leave a lot to be desired (unless I’m ordering food) so all consultancy sessions/mentorships and other services will be conducted in English only.